From beta
to nationwide.
Turning legal and operational needs into the requirements, roadmap, and testing that helped a federal platform scale.
BUSINESS ANALYSIS × AI EVALUATION
Find the thread.
Make it useful.
Hi, I’m Abby. I connect people, requirements, and evidence to make complex systems easier to understand—and easier to improve.
THE WORK BEHIND THE ANSWER
A little curiosity.
A lot of follow-through.
A lot of follow-through.
10+
years in federal &
enterprise technology
6 months
from beta to nationwide
adoption on a platform I supported
10,000+
daily users supported by
enterprise case-management work
01 / SELECTED WORK
Different systems.
The same instinct.
Find the hidden dependency. Ask the missing question. Help the team move forward.
From beta
Follow the data.
Question the assumption.
A source-of-record investigation and synthetic test scenarios helped uncover what a surface-level fix could miss.
Reviewing
the review.
Evaluating AI outputs and reviewing evaluator submissions with clear criteria, written rationale, and actionable feedback.
These are summaries of my contributions. Process visuals are illustrative.
02 / HOW I THINK
The useful part is
in the questions.
Good analysis makes the assumptions visible—and the next decision easier.
A SMALL EXAMPLELet users update
Let users update
their contact details.
Sounds simple. Let’s pull the thread.
From a broad request to something the team can test.
Illustrative example · No client data
MAKE THE ASSUMPTIONS VISIBLE
What do we need to know first?
- 01 Who can change which details?
- 02 Which system owns the information?
- 03 What needs verification before it changes?
- 04 What should happen when an update fails?
A shared definition of the problem comes before a solution.
MAKE THE BEHAVIOR EXPLICIT
A requirement you can test.
- Given
- a signed-in user with permission to edit their email,
- When
- they submit a valid new address,
- Then
- send a verification request and keep the current address active until verification succeeds.
Working assumption: new email addresses require verification.
CHECK THE EDGES, TOO
What would prove it works?
- ✓ A verified change becomes the active address.
- ✓ An unverified change leaves the old address intact.
- ✓ An expired link offers a clear recovery step.
- ✓ A failed save gives an honest, useful message.
The happy path is one part of the story. The exceptions matter.
01
Trace it.
Find where the information comes from and how it changes.
02
Make it clear.
Turn ambiguity into shared understanding and explicit decisions.
03
Try to break it.
Test the edge cases. Explain what holds up and what needs work.
PERSONAL EXPERIMENT / 202603 / A LITTLE CREATIVE ELECTRICITY
Serious curiosity.
Playful experiments.
Sometimes the best way to understand a tool is to make something delightfully specific with it.
For Handshake’s Halloween logo mission, I used ChatGPT, Grok, and Runway to develop a Frankenstein-inspired design—then kept refining the geometry, materials, lighting, and tiny details.
Submitted and approved through Handshake AI Skills Studio.
04 / THE PERSON CONNECTING THE DOTS
A systems mind.
A human center.
I’m a business analyst with a background in enterprise technology and federal digital services, and a growing body of hands-on AI evaluation work.
I like getting beneath the first answer: tracing a workflow, checking a source, finding the question nobody has asked yet. Then I want to turn what I’ve learned into something useful.
That same curiosity follows me into writing, music, and creative experiments. I’m happiest when there’s something to understand—and something to build.
Based in KentuckyOpen to remote U.S. roles
A few chapters so far
- 2026—NOW
AI Evaluator & Reviewer
Handshake AI
Promoted from evaluator to reviewer after completing the reviewer assessment. - 2026
Senior Business Analyst
Keeper Memorials USA · VA program
Discovery, requirements, and traceability for Veterans Legacy Memorial. - 2021—2025
Lead Business Analyst
GovCIO · Federal digital delivery
- 2017—2020
Senior Systems Analyst
Booz Allen Hamilton
- 2016—2017
Technical Consultant I
Hewlett Packard Enterprise
B.B.A., Computer Information Systems · James Madison University
ICAgile ICP-BVA · ICAgile Certified Professional
OPEN TO THE NEXT GOOD PROBLEM
Have something
worth untangling?
I’m interested in Senior / Lead Business Analyst opportunities, AI evaluation, and work that brings clearer thinking to complex systems.